Terms & Conditions

Introduction:

We place a very high priority on data security and confidentiality. This privacy policy contains information about how we manage the information we obtain from our clients, from our website visitors and/or from other users of our various services.

It is always the responsibility of the couple to provide and submit the required and legal documents.

Payments Terms

You can choose different payment options, either by receiving an invoice in your E-mail or pay directly by the webside.

ON WEBSITE:

When choosing to pay directly through the webside you can pay with Creditcard/ ApplePay/ Paypal or ShopPay

You will after payment receive your orderconfirmation.

BY BANK OR CREDIT CARD VIA INVOICE:

When choosing to pay by invoice you can either do a bank transfer (via IBAN / Swift code) or use the payment link button.

When you pay by via the link button in the invoice we uses the 3rd party payment platform, Stripe, the Stripe API, and in conjunction, you're Stripe account to process credit and debit card transactions.

By using the Stripe Check Out you agree to be bound by Stripe’s Terms of Service.

You expressly understand and agree that we shall not be liable for any payments and monetary transactions that occur through your use of the Stripe Service. You expressly understand and agree that all payments and monetary transactions are handled by Stripe. You agree that we shall not be liable for any issues regarding financial and monetary transactions between you and any other party, including Stripe.

You are responsible for all transactions processed through Stripe. we are not liable for loss or damage from errant or invalid transactions processed with your Stripe account. This includes transactions that were not processed due to a network communication error, or any other reason. If you process a transaction, it is your responsibility to verify that the transaction was successfully processed.

You must not process stolen credit cards, or unauthorized credit cards. 

Cancellation Policies

Cancellation – If for any reason you decide to cancel our service after choosing one or more of our services and our expertise to gain knowledge on documents required and receiving the documents list there will be no refund(s).  

We are not liable for any behaviour or delays that the Agency of Family Law may cause. The Agency of Family Law withholds the right to request extra documentation and investigate at any time during the application. 

We are not liable if the date that you would like at the town hall is not available. We work with many town halls and can always find another solution.

-please note that we can't be held responsible if your preferred cityhall is not available, we hold the rights to book you in any of the city halls we work with.

We therefore advise that you stay flexible with your preferred date(s) and location. 

We can not be held responsible for any decision made by the authorities based on your specific case and evaluation from the authorities.

In case your application will be dismissed by the authorities there will be no refund(s).

Legal entry to Denmark is your responsibility.

We hold the right to terminate the services if we become aware of overstay in the Schengen Area, that is, any infringement of the 90/180 rule, after you paid for one or more of our services and there can be no refund. 

We can not be liable or held responsible if you or your partner is denied entry to denmark by the authorities.

Extra Documentation Requested by the Agency of Family Law

Sometimes the Agency of Family Law may look at your case and decide extra documentation is required that is not usually stated. 

This is an extremely rare occurrence and cannot be foreseen by our company and advisers and we cannot be held accountable for any inconvenience caused.

In these cases we will assist you, gathering what is necessary in order to resolve any issues that arise.

Interview with the Agency of Family Law

In order to reduce the chance of "Pro-Forma" weddings the Agency of Family Law have stated that if they have suspicion that a couple may be preforming a fraud marriage, they may ask them in for an interview before their wedding in Denmark. 

This will be a very small percentage of people coming to Denmark to get married this will occur for.

However, if you are called in to an interview and decide to cancel, we are not obligated to do a refund. But have in mind that, this will be only happy in extremely rare cases.

Force Majeure

In any case of Force Majure, we can not be held responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, illness, acts of war or terrorism, civil or military disturbances, nuclear, epidemics and pandemics or natural catastrophes or ‘acts of God’, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that we will use reasonable efforts to resume service as soon as practicable under the circumstances.