Please be advised that it is the responsibility of the couple to provide and submit all necessary and legally required documents as requested by the Danish Authorities.
You have the option to choose from different payment methods, such as receiving an invoice via email or paying directly through our website.
On Website: When choosing to pay directly through the website, you can use Creditcard/ ApplePay/ Paypal or ShopPay. Once the payment is processed, you will receive an order confirmation.
By Bank or Credit Card via Invoice: When choosing to pay by invoice, you can do a bank transfer (via IBAN / Swift code) or use the payment link button provided in the invoice. We use a third-party payment platform, Stripe, to process credit and debit card transactions. By using the Stripe Checkout, you agree to be bound by Stripe's Terms of Service.
Please note that we are not liable for any payments or monetary transactions that occur through the use of the Stripe Service. All payments and monetary transactions are handled by Stripe, and we shall not be liable for any issues regarding financial and monetary transactions between you and any other party, including Stripe.
You are responsible for all transactions processed through Stripe. We are not liable for loss or damage from errant or invalid transactions processed with your Stripe account. This includes transactions that were not processed due to network communication errors or any other reason. It is your responsibility to verify that the transaction was successfully processed.
It is strictly prohibited to process stolen or unauthorized credit cards. Any violation of this policy may result in legal action.
If, for any reason, you decide to cancel our service after making your purchase and receiving the documents list and general information, there will be no refund given.
We are not liable for any delays or actions taken by the Agency of Family Law, and we are not liable for any unavailability of dates or locations at the town hall.
Please be aware that we cannot guarantee a specific city hall and reserve the right to book appointments at any city hall we work with. We recommend being flexible with your preferred date and location.
Please note that we cannot be held responsible if your preferred city hall is not available. Additionally, we advise that you stay flexible with your preferred date(s) and location.
We cannot be held responsible for any decisions made by authorities regarding your application and no refunds will be given if your application is dismissed by the authorities.
It is important to understand that any cancellation requests must be made in writing and received by us prior to the scheduled appointment or service.
We kindly request that you carefully read and understand our cancellation policy before proceeding with our service.
Legal entry to Denmark is your responsibility.
We hold the right to terminate the services if we become aware of overstay in the Schengen Area, that is, any infringement of the 90/180 rule, after you paid for one or more of our services and there can be no refund.
We can not be liable or held responsible if you or your partner is denied entry to denmark by the authorities.
Extra Documentation Requested by the Agency of Family Law
Sometimes the Agency of Family Law may look at your case and decide extra documentation is required that is not usually stated.
This is an extremely rare occurrence and cannot be foreseen by our company and advisers and we cannot be held accountable for any inconvenience caused.
In these cases we will assist you, gathering what is necessary in order to resolve any issues that arise.
Interview with the Agency of Family Law
In order to reduce the chance of "Pro-Forma" weddings the Agency of Family Law have stated that if they have suspicion that a couple may be preforming a fraud marriage, they may ask them in for an interview before their wedding in Denmark.
This will be a very small percentage of people coming to Denmark to get married this will occur for.
However, if you are called in to an interview and decide to cancel, we are not obligated to do a refund. But have in mind that, this will be only happy in extremely rare cases.
In any case of Force Majure, we can not be held responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, illness, acts of war or terrorism, civil or military disturbances, nuclear, epidemics and pandemics or natural catastrophes or ‘acts of God’, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that we will use reasonable efforts to resume service as soon as practicable under the circumstances.